Fulfillment Committment

FREE Economy Shipping through UPS Mail Innovations

Order select items by 1 p.m. ET Mon-Fri, get them in 5-7 business days.

Standard Shipping

• Order by 1 p.m. EST, you will get it in 3-5 business days (Mon-Fri).
• Excludes holidays and devices listed in the delayed shipping section above.
• Weekend deliveries are currently unavailable.

Overnight Shipping

• Order by 1 p.m. ET Mon–Fri, get it the next business day. Note: Because of the impact of COVID-19 on our carriers, your order may arrive later than usual.
• Excludes holidays and devices listed in the delayed shipping section below.
  
• Orders placed after 1 p.m. on Friday or any time Saturday or Sunday will deliver in 2 business days.
• Weekend deliveries are currently unavailable. 

Additional Processing

Some orders require additional processing. For example:

Credit authorization:

• Insufficient or inaccurate information provided 
• Incomplete payment 
• Additional validations

Product Custimizations

• Product Requiring specific kitting
• Prouct with testing requests outside our standard testing processes
  
• Product requiring SIM/Serial configurations

Wholesale Bulk Orders

• If you are a larger wholesale buyer with multiple products contact your sales representative upon order or quote approval for shipping times
• For freight pickup, your weights and dimensions will be available once your order prep is complete and will be provided by your sales representative.
• All orders are shipped FOB Shipper.  Once product is picked up by your freight company Buybackstore is not responsible for loss or damage in transit.
• For FOB Destination orders special arrangements are made and all orders must be fully insured at your expense.

Returns Processing

• All orders are tracked and information on their status is provided in the account section of our website.  
• Simply drop down to My Account / Sales Orders for all information
• If your order is processed from muliptle warehosues you will see delivery tickets from each fulfillment process
• Returns can be processed through the My Account page.
• • Note:  There are no returns allowed on product sold as-is for parts consumption (ie. Failed Product, FMIP/Google Locked product)
  • These items are sold as-is where-is no exceptions
  • IMEI matching is required for all device returns.  
  • Customer abused items or water damaged items are not accepted for return.